The primary responsibility of a Team Member is to provide a fulfilling shopping experience to each and every customer utilizing Kirkland’s customer service model while assisting with all aspects of operations and merchandising in their store with partnership and direction from the management team. Team Members drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

The Key Holder has a strong emphasis on customer service along with product knowledge and visual presentations. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and store team. Serves as a role model and provides guidance to the store team in presenting an excellent customer experience to maximize sales. This position requires a high level of comfort in building rapport through customer interactions. The Key Holder may be required to conduct opening and closing functions as business schedules require.