The primary responsibility of a Team Member is to provide a fulfilling shopping experience to each and every customer utilizing Kirkland’s customer service model while assisting with all aspects of operations and merchandising in their store with partnership and direction from the management team. Team Members drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

The Key Holder has a strong emphasis on customer service along with product knowledge and visual presentations. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and store team. Serves as a role model and provides guidance to the store team in presenting an excellent customer experience to maximize sales. This position requires a high level of comfort in building rapport through customer interactions. The Key Holder may be required to conduct opening and closing functions as business schedules require.

The Senior Assistant Manager supports and executes all aspects of operations and merchandising for their store in partnership with the Store Manager. The Senior Assistant is responsible for driving business results through the effective coaching of the store team. Areas of focus include sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience. This role is intended to support the succession planning efforts and company growth and the expectation is that that the Senior Assistant will be willing, ready and able to assume the role of a Store Manager within a 12 month timeframe should one become available.

The primary responsibility of a Team Member is to provide a fulfilling shopping experience to each and every customer utilizing Kirkland’s customer service model while assisting with all aspects of operations and merchandising in their store with partnership and direction from the management team. Team Members drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

The Key Holder has a strong emphasis on customer service along with product knowledge and visual presentations. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and store team. Serves as a role model and provides guidance to the store team in presenting an excellent customer experience to maximize sales. This position requires a high level of comfort in building rapport through customer interactions. The Key Holder may be required to conduct opening and closing functions as business schedules require.