Responsible for overseeing the daily operations, sales growth, and overall profitability of a base store location and your assigned portfolio of multi-branded retail location(s). This role blends hands-on operational leadership with strategic decision-making to drive long-term success and sustainability across all locations. Key responsibilities include building and leading high-performing teams, optimizing store performance, and ensuring alignment with the company’s vision, values, and business objectives. Demonstrates a strong ability to balance tactical execution with big-picture thinking, fostering a results-driven culture while delivering an exceptional customer experience.

Team Leadership & Development

• Lead the recruitment, development, and retention of high-performing retail leadership across a multi-brand retail organization
• Define clear performance goals and accountability standards across teams to drive consistency and results
• Foster a culture of accountability, performance, and continuous improvement
• Conduct performance reviews, provide mentorship, and implement individual development plans

Customer Experience & Brand Focus

• Drive cohesive brand experiences and elevate customer interactions throughout a multi-brand organization
• Champion exceptional customer service and ensure a customer-first culture across all locations
• Effectively manage escalated customer issues to drive satisfaction and loyalty across all stores
• Maintain consistent execution of visual merchandising and brand standards across all brands within the organization

Business Leadership & Operational Excellence

• Execute multi-brand strategies that deliver sales growth, operational efficiency, and exceptional customer experiences
• Oversee end-to-end retail operations, ensuring excellence in sales, visual standards, and inventory while maintaining compliance with corporate standards
• Leverage P&L reports, sales data and performance metrics to identify opportunities and implement strategies that enhance store(s) profitability
• Ensure compliance with operational standards and company policies

• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred)
• 5+ years of experience in retail management 
• Strong understanding of retail operations, merchandising, and financial management
• Excellent leadership, team development, and interpersonal
• Strong business acumen with a track record of growing sales and profitability
• Exceptional communication and interpersonal skills
• Analytical mindset with ability to interpret data and drive performance improvements
• Ability to lift and move 50 pounds or more on a regular basis
• Ability to climb ladders
• Ability to stoop, bend, push and pull, climb and lift to stock and retrieve merchandise from stockroom and sales floor
• Ability to read and interpret documents, reports and procedure manuals
• Ability to work nights, weekends, holidays and travel to store locations and company meetings