Responsible for supporting the daily operational efficiency of stores to ensure a seamless customer experience, compliance with standards, and overall operational excellence. This role works cross-functionally with store teams, corporate partners, and external vendors to drive consistency and execution across locations.

Key responsibilities include supporting store teams, operational coordination, project support, and managing both routine and urgent facilities requests. This position requires an associate that is highly organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced, dynamic retail environment.

Operational Support:

• Report directly to and provide daily support for the Director of Store Operations, ensuring alignment with priorities and strategic goals
• Serve as a central liaison between store teams, corporate functions, and select vendors
• Maintain and update store operations guidelines, policies, and new process updates
• Monitor and track compliance with standard operating procedures, safety protocols, and loss prevention measures
• Track and manage store supplies

Facilities Coordination:

• Manage day-to-day facilities requests and ensure timely resolution of maintenance issues across all store locations
• Coordinate with external service providers for HVAC, plumbing, electrical, janitorial, pest control, waste management, off-site storage and general maintenance needs
• Maintain a centralized log of open and completed facilities tickets and service histories.
• Assist in tracking service contracts, warranties, and routine maintenance schedules.

 Administrative and Project Support:

• Assist with the planning and execution of store openings, relocations, closures, and remodels
• Assist with project coordination for initiatives such as system rollouts, policy changes, and operational pilots
• Coordinate timelines, deliverables, and follow-up tasks to ensure project completion
• Support training and onboarding efforts related to operational procedures and systems

• 2–4 years of experience in retail operations, facilities coordination, or a related role.
• Strong communication and organizational skills, with the ability to handle multiple tasks efficiently.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with facility or work order platforms (e.g., ServiceChannel, Smartsheet, Corrigo) is a plus.
• Detail-oriented with the ability to manage timelines, budgets, and vendor relationships.
• Comfortable working cross-functionally and responding quickly to store needs or urgent issues.
• Ability to sit, stand, and walk for extended periods of time
• Occasional lifting, carrying, or moving of items up to 25 lbs
• Ability to operate computer keyboard, mouse, and office equipment.
• Ability to read and interpret documents, reports and procedure manuals