The Manager of Store Operations is responsible for coordinating resource materials, communication, and special projects for Stores, Field Management, and the Sales Support Center. This role is responsible for supporting clear, concise, accurate and timely communication with stores and field management in a fast-paced, growing retail environment. The Manager of Store Operations serves as a key partner to Director of Store Operations, and Director of National Sales in supporting communication, efficiencies, consistency, and brand values.

• Responsible for supporting communication to stores regarding project timelines, payroll, contests, supplies, and other facets that support the operations of a store.
• Supports Store Communications in delivering clear, concise, timely and accurate operational communication to stores.
• Delivers timely research of operational challenges or issues for Stores, Field Management, and the Sales Support Center.
• Responsible for supporting stores in delivering all cost saving initiatives included, but not limited to payroll, store renovations/openings/closures, and supplies.
• Maintains a strong partnership with field and cross-functional corporate business partners to share information, assist with projects and ensure deadlines are met.
• Uses time management skills to deliver on time and value-added information to stores and field partners to enhance systems and processes.
• Performs miscellaneous research, operational duties and assists in projects as assigned.
• Identifies cutting-edge and best in class communication methods, processes and tools to support company strategy and initiatives.
• Represents the Operations Department in meetings, decisions, follow-up, etc. as it relates to supporting the field.
• Assist in the planning and implementation of corporate sales meetings for District and Store Management.
• Champions and demonstrates a commitment to Kirkland’s Home Values.
• Performs all other duties as assigned.

• Bachelor’s degree from an accredited college or university. Any suitable combination of education and experience will be considered.
• 3-5 years of retail management, project management, store setup, or related experience required.
• Excellent verbal and written communication skills.
• High attention to detail with excellent organization skills.
• Ability to extract data from conversation and documents.
• Effective time management while handling multiple projects in a fast-paced deadline-driven environment. Responsive, quick and energetic.
• Technology literacy includes fluency with Excel, Word, Power Point, and Microsoft 365.
• Ability to work as a part of a team while also working independently, demonstrating sound judgement.
• Ability to work at a computer for extended periods of time.
• Ability to travel as needed.