The Key Holder has a strong emphasis on customer service along with product knowledge and visual presentations. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and store team. Serves as a role model and provides guidance to the store team in presenting an excellent customer experience to maximize sales. This position requires a high level of comfort in building rapport through customer interactions. The Key Holder may be required to conduct opening and closing functions as business schedules require.