Order Fulfillment Manager

Job ID
Supply Chain


Responsible for the coordination of materials, processes and people to ensure our products are delivered on time and cost effectively. This is a customer centric position involving fulfillment center operations, process/quality control, inventory management, talent development and continuous improvement. This position works closely with the Production, Customer Service, and corporate support functions that include but aren’t limited to Merchandising, Marketing, Planning and Allocations teams to ensure flawless order fulfillment execution.


  • Supervise and motivate a predominately temporary workforce.
  • Ensure appropriate processes are in place and followed to ensure shipment quality, efficient use of resources, and timeliness of deliveries.
  • Inventory planning and management.
  • Planning and scheduling all distribution services up to and including, receiving, storing, shipping, handling returned and/or damaged goods, maintenance and administrative activities to ensure customer requirements are met
  • Participating in budget preparation, revenue and account analyses, as needed by Director of Ecommerce Fulfillment
  • Ensuring the accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding warehouse operations
  • Create and implement actions plans that improve operational processes and promote a culture of continuous improvement
  • Responsible for the interviewing, hiring and supervision of DC Supervisors. Provides training, sets performance goals and provides evaluative feedback to all direct reports.
  • Plans and organizes work assignments. Monitors and controls departmental expenses including overtime to meet or exceed financial plan.
  • Assumes all managerial responsibilities concerning Human Resources policies and wage administration including payroll processing
  • Uses discretion and independent judgment while maintaining the integrity of our Mission, Vision and Values statement in making all business decisions.
  • Responsible for budgeting, P&L, and staffing for all respective departments
  • Coach, train, and develop management team providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback


  • 3 - 5 years of order fulfillment experience;
  • 3 years of management experience
  • Bachelor Degree strongly preferred
  • Required Computer skills: Microsoft Suite (Access, Word, Excel, PowerPoint)
  • Working knowledge of High Jump warehouse management system a plus
  • Bilingual in Spanish is preferred 
  • Work to be performed in warehouse environment with exposure to heat, cold and dust.
  • Ability to sit at a computer for extended periods of time.
  • Ability to stand and work on concrete floor for extended periods of time.
  • Ability to work extended work hours during peak weeks.



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Kirkland's participates in E-Verify, an electronic employment verification program operated by the Department of Homeland Security (DHS) in partnership with Social Security Administration (SSA), to verify the employment eligibility of newly hired employees.

Right to Work

E-Verify Participation

New Jersey Applicants Only . . . . . Anti-Discrimination Poster